My very first job was at the local Pick N Save grocery store. I was a cashier and service desk clerk, and I worked there for....3 years I think? Over that time, one of my responsibilities was to help people rent that little red carpet scrubber machine....and now (a bunch of) years later, I'm the one making the rental.
Honestly I'd never given it much thought. I don't remember my parents ever using one of these in the house I grew up in, and later on they built a house and had a crew come in and scrub everything from time to time. I DO know that on the day I rented the Rug Doctor, I was in a really foul mood. You see, I'd finally picked out a rug for the "den" area of my remodeled studio. ((link to rug) When it arrived, I wasn't certain it was the ONE, but I spread it out thinking I'd either get used to it or I'd return it.
However.....disaster soon struck.
All of those white spots are the result of an unhappy cat - not sure if it was unhappy bowels, attitude or both. This discovery made ME so unhappy I couldn't deal with it, so my husband did, and he was rather aggressive on the Resolve and not so much on the rinsing, so those white spots are not only discolored, but also rather crusty. I went down several times with a bucket of water and a scrub brush, and this was as good as I could get. I thought maybe it was actually bleached, but I decided to give it one more chance with a heavy duty scrubber, and re-evaluate my options after.
I got the medium sized bottle of the Oxy-Steam Carpet Cleaner solution (I opted against the pet formula because the pet portion of the stain was already gone. I also opted against the upgrade version of Oxy-Steam because it was bigger and I didn't need that much, and I was already irritated about having to spend any money on this in the first place.) My total cost was $50, including a $10 deposit. Operation was pretty simple. It was easy to remove the whitish reservoir to put in the diluted solution, and it wasn't heavy at all to pull. It operates by pushing a button to get the water and scrubbers going while you pull it backward. If you don't push the button, it runs as a heavy duty vacuum. One thing I'll say is that if you're doing a rug, you need another person to stand on the edge so the whole thing doesn't get pulled back into the vacuum, which has pretty strong suction. Obviously this isn't an issue with carpeting which is attached to the floor! I also had quite a lot of excess water, even after going over it a few times with just the vacuum function, so I ended up laying it out on the concrete portion of the basement to dry so as not to cause the vinyl flooring to pop up with all that moisture sitting on it. I also draped it over a coffee table to get some air to the underside after a day or two.
I'd give it a solid "decent." With the comparison of the before and after photos, you can still see the outline of the original stain. Everything feels the same texture now - no more crusty spots - and it's not quite so obvious in person where the problem areas are. Part of the issue honestly is probably the rug itself. It's viscose, and has both sheen and direction to it. It's sort of like microfiber in that you can rub your hand on it one way or the other and see its path. I'm hoping that both with regular vacuuming and a coffee table in the middle (you can see one of its bright footprint on the upper right above, which also demonstrates that this rug shows tracks if you breathe on it), that the rug will be ok in the basement studio. If I had endless money, I'd replace it with something else, but I don't, so I can at least rest in the fact that it's definitely CLEAN, even if it doesn't look perfect. I also wouldn't buy a viscose rug again. This is just NOT a "messy person" friendly material.
To sum up - Rug Doctor = I'd use it again if I had to, but I hope I don't have to! Viscose rug = not thrilled, wouldn't buy again.